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Privacy Policy

Your privacy is important to us. This policy explains how we collect, use, and protect your personal information when you use ArtCycle.

Last Updated: December 15, 2024

This privacy policy is effective immediately and applies to all users of our platform.

Table of Contents

1 Information We Collect

Personal Information

We collect information you provide directly to us, including:

  • Name, email address, and contact information
  • Shipping and billing addresses
  • Payment information (processed securely by third-party providers)
  • Account preferences and profile information
  • Communications with our customer service team

Automatically Collected Information

When you use our platform, we automatically collect:

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent, click patterns)
  • Location information (if you enable location services)
  • Cookies and similar tracking technologies

2 How We Use Your Information

Service Provision

  • • Process and fulfill orders
  • • Manage your account
  • • Provide customer support
  • • Send order confirmations

Platform Improvement

  • • Analyze usage patterns
  • • Improve user experience
  • • Develop new features
  • • Prevent fraud and abuse

Communication

  • • Send promotional emails
  • • Newsletter updates
  • • Workshop notifications
  • • Important announcements

Legal Compliance

  • • Comply with legal obligations
  • • Resolve disputes
  • • Enforce our terms
  • • Protect rights and safety

3 Information Sharing

We Do Not Sell Your Personal Information

ArtCycle does not sell, rent, or trade your personal information to third parties for their marketing purposes.

We May Share Information With:

Service Providers

Payment processors, shipping companies, and other vendors who help us operate our business.

Artists and Sellers

Limited information necessary to fulfill orders and facilitate transactions.

Legal Requirements

When required by law, court order, or to protect our rights and safety.

4 Data Security

SSL Encryption

All data transmitted is encrypted using industry-standard SSL technology.

Secure Storage

Your data is stored on secure servers with restricted access controls.

Access Controls

Only authorized personnel have access to your personal information.

Important Security Note

While we implement strong security measures, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and keep your account information confidential.

5 Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience on our platform. Here's what you need to know:

Essential Cookies

Required for basic site functionality, including:

  • • Shopping cart functionality
  • • User authentication
  • • Security features

Analytics Cookies

Help us understand how you use our site:

  • • Page views and traffic sources
  • • User behavior patterns
  • • Performance optimization

Marketing Cookies

Used to personalize your experience:

  • • Personalized recommendations
  • • Targeted advertisements
  • • Social media integration

Cookie Management

You can control cookies through:

  • • Browser settings
  • • Our cookie preferences center
  • • Third-party opt-out tools

6 Your Rights & Choices

You have several rights regarding your personal information:

Access Your Data

Request a copy of the personal information we have about you.

Update Information

Correct or update your personal information at any time.

Delete Your Data

Request deletion of your personal information, subject to legal requirements.

Opt-Out of Marketing

Unsubscribe from promotional emails and marketing communications.

How to Exercise Your Rights

To exercise any of these rights, please contact us at privacy@artcycle.com or use the contact form below. We'll respond to your request within 30 days.

7 Third-Party Services

Our platform integrates with various third-party services to provide you with the best experience:

Payment Processors

We use secure payment gateways including:

  • • Bank Mellat
  • • Bank Parsian
  • • Bank Saman
  • • Other certified providers

Analytics Services

We use analytics tools to improve our service:

  • • Google Analytics
  • • Hotjar (user behavior)
  • • Custom analytics tools

Communication Tools

For customer support and marketing:

  • • Email service providers
  • • Live chat systems
  • • SMS notification services

Third-Party Privacy Policies

These third-party services have their own privacy policies. We encourage you to review their policies to understand how they handle your information.

This Privacy Policy was last updated on December 15, 2024. We may update this policy from time to time. We'll notify you of any significant changes by email or through our platform.